ITIL - ITIL-4-SPECIALIST-CREATE-DELIVER-AND-SUPPORT - THE BEST CERTIFICATE ITIL 4 SPECIALIST: CREATE, DELIVER AND SUPPORTEXAM EXAM

ITIL - ITIL-4-Specialist-Create-Deliver-and-Support - The Best Certificate ITIL 4 Specialist: Create, Deliver and SupportExam Exam

ITIL - ITIL-4-Specialist-Create-Deliver-and-Support - The Best Certificate ITIL 4 Specialist: Create, Deliver and SupportExam Exam

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ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Service Automation and Technology: This section of the exam measures the skills of Automation Engineers and covers the integration of automation and technology in the development, delivery, and support of IT services. It includes understanding how tools and platforms streamline operations and increase efficiency.
Topic 2
  • ITIL 4 Principles: This section of the exam measures the skills of IT Service Managers and covers the application of ITIL 4’s guiding principles such as “Focus on Value,” “Start Where You Are,” and “Optimise and Automate.” The aim is to drive operational efficiency and service excellence.
Topic 3
  • Culture and Collaboration: This section of the exam measures the skills of Team Leaders and covers fostering a service-focused culture within organizations. It emphasizes collaboration across teams and departments to enhance communication and ensure the success of service-based projects.| :
Topic 4
  • Service Design and Development: This section of the exam measures the skills of Service Designers and covers how to design and develop services that align with both customer needs and business objectives. It includes identifying and defining service requirements, designing service components, and ensuring service quality throughout the development lifecycle.

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ITIL 4 Specialist: Create, Deliver and SupportExam Sample Questions (Q41-Q46):

NEW QUESTION # 41
A large organization has a centralized service desk, and many different teams that help to resolve incidents and manage service requests. They also use many different suppliers to support these activities.
What is the minimum number of different value streams that they need, in order to manage this work?

  • A. One value stream for the organization, and separate value streams for each supplier
  • B. One value stream for all activity that arrives via the service desk
  • C. One value stream for the organization, and separate value streams for each team
  • D. One value stream for resolving incidents, and a separate value stream for managing service requests

Answer: B

Explanation:
A single value stream can manage all activity that arrives via the service desk, regardless of which internal team or supplier is involved, enabling streamlined and consistent handling of incidents and service requests.


NEW QUESTION # 42
Users have specific product-related questions and want to provide product feedback.
What is the best way to enable two-way communication between these users and the organization's product team?

  • A. Self-service portals
  • B. Social media
  • C. Event surveys
  • D. Topic-based forums

Answer: D

Explanation:
Topic-based forumsenable structuredtwo-way communicationbetween users and the product team, allowing users to ask questions and provide feedback directly.


NEW QUESTION # 43
An organization has found that a significant amount of rework is required, because tickets are escalated from the service desk team to higher tiers of support. This rework causes delays and results in recurring incidents as service desk agents rarely see how incidents are resolved.
Which approach can be used to reduce this rework and its consequences?

  • A. Limit the use of tickets to major and high-priority incidents
  • B. Train agents to capture the information required by each support team
  • C. Validate the data, when tickets are being created by service desk agents
  • D. Use swarming to improve collaboration and validate information

Answer: D

Explanation:
Using swarmingimprovescollaborationbetween service desk agents and support teams, allowing real-time knowledge sharing, better information validation, and reducing rework and delays.


NEW QUESTION # 44
An organization has experienced difficulties in providing user support at expected levels. The organization has asked one of its relationship managers and a business analyst to gather information about the types of issues which users and customers are experiencing. The organization would also like to understand the operational issues that support teams are experiencing.
Which practice is most likely to provide this information?

  • A. Problem management
  • B. Service desk
  • C. Release management
  • D. Monitoring and event management

Answer: B

Explanation:
Theservice deskpractice is the primary point of contact for users and customers, making it the best source for gathering information about both user issues and operational challenges faced by support teams.


NEW QUESTION # 45
Which is an example of a divisional organizational structure?

  • A. An organization which uses a grid of reporting relationships
  • B. An organization which has arranged its teams in a hierarchical authority structure
  • C. An organization which does not have a layered management structure
  • D. An organization which has a different business unit for each of its products

Answer: D

Explanation:
Anorganization with a different business unit for each of its productsis an example of adivisional organizational structure, where divisions are typically based on products, services, or markets.


NEW QUESTION # 46
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